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The difficulty

CHFA’s process was most papers-extreme. An individual file ranges out of three hundred profiles getting a single family unit members loan so you’re able to more than 7,000 profiles to have a commercial loan. Group still include data on the lifetime of the borrowed funds. This type of data need certainly to satisfy specific criteria and undergo tricky providers and you can mortgage acceptance processes. While doing so, CHFA needs to fulfill conformity both for bodies and you will financial regulatory regulators. Such need some storage episodes to help you stretch for over 60 decades.

The clear answer

To resolve these issues, CHFA selected Hyland’s firm stuff attributes platform, OnBase. CHFA already been to your basic implementation during the human resources (HR). The newest execution to possess Time, an inferior agency, became a straightforward earn you to quickly ended up the benefits out of electronic posts government.

New department next managed to move on so you’re able to Advantage Management, Family Loans, Unmarried Family unit members Lending, Multi-nearest and dearest Lending, Low income Houses, Tax Borrowing from the bank Allotment and you can Organization Financing. We have been removing reasonable-value employment away from team having OnBase over the service. That way, they’re able to work on conclusion as his or her every single day workflow, perhaps not paperwork, claims Brian Mueller, ECM Program Movie director.

Electronic files cut $one million yearly

CHFA possess provided the working platform having its inside-household install software. Profiles pull up documents in just a view here in their casual software. Retrieving a papers file could take between about three in order to a dozen times, says Mueller. (more…)